This Returns & Refunds Policy outlines the procedures for returning Teeheri products and the eligibility for receiving a refund. We are committed to providing high-quality products and exceptional customer service. We understand that unforeseen circumstances may necessitate a return or refund.
1. Return Eligibility
Teeheri accepts returns of unworn, unwashed, undamaged, and defect-free merchandise within 30 days of delivery. Returned items must be in original packaging with all tags attached. The following items are not eligible for return:
- Washed or worn items
- Items damaged due to misuse or improper care
- Customized or personalized items
- Items purchased during clearance sales (clearly marked on product pages)
2. Return Process
To initiate a return, please contact our customer service team within 7 days of receiving your order via email at email [email protected]. You will receive a Return Merchandise Authorization (RMA) number and detailed return instructions upon contacting us.
Securely pack the items you wish to return in their original packaging, including any documentation or packing slips received with your order. Clearly mark the RMA number on the outside of your return package. Ship the return package to the address provided in the return instructions. Please note that you are responsible for return shipping costs unless the return is due to a verified error on our part.
3. Refund Processing
Once we receive your returned item(s) and confirm their condition, your refund will be processed within [Number] business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional processing time for your bank to reflect the refunded amount in your account.
4. Exchanges
At this time, Teeheri does not offer exchanges. If you require a different size or item, you may return your original item and place a new order.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team immediately. We will work diligently to resolve the issue, including offering a replacement or full refund, depending on the situation.
6. Exceptions
Teeheri reserves the right to make exceptions to this Returns & Refunds Policy on a case-by-case basis at our sole discretion.
7. Contact Us
For any inquiries concerning our Returns & Refunds Policy, please do not hesitate to contact our customer service team at email [email protected]. We are here to assist you.