Welcome to Teeheri’s FAQ page! Here, we’ve compiled answers to some of our most frequently asked questions. If you can’t find what you’re looking for here, feel free to contact our friendly customer service team at Contact Us.
Ordering & Products
1. What products does Teeheri offer?
We offer a variety of unique apparel and accessories, including t-shirts, hoodies, Hawaiian shirts, mugs, flags, tote bags, and ugly sweaters.
2. What themes do your designs cover?
Our designs encompass a broad spectrum of themes, including holidays (Christmas, Halloween, Thanksgiving, etc.), animals (cats, dogs, dinosaurs, etc.), and birthdays.
3. Can I customize a product?
Of course, you are welcome to request us or provide custom product designs. We will send you a new design. If you agree, we will produce and deliver to you.
4. How do I place an order?
Simply browse our website, add your desired items to your cart, and proceed to checkout. You’ll be prompted to create an account or checkout as a guest. Follow the on-screen instructions to complete your purchase.
Payments & Billing
1. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), debit cards associated with these logos, and secure online wallets like PayPal.
2. What currency are your prices listed in?
All prices on our website are displayed in dollar.
3. Will I be charged taxes on my order?
Applicable taxes will be automatically calculated and added to your order total at checkout based on your designated shipping location.
4. Is it safe to order from Teeheri?
Absolutely! We prioritize the security of your financial information. We utilize industry-standard security protocols, including Secure Sockets Layer (SSL) encryption, to safeguard your payment details throughout the transaction process.
Shipping & Delivery
1. Where do you ship to?
Teeheri currently ships to a diverse range of countries. During checkout, you will be presented with applicable shipping options and estimated delivery timelines for your specific location.
2. How long does shipping take?
We offer a variety of shipping options to suit your needs. Standard shipping typically takes within 3 – 7 business days, while expedited options can deliver faster. You’ll see estimated delivery times during checkout.
3. Do I get a tracking number for my order?
Yes, upon shipment of your order, you will receive a confirmation email containing a tracking number. This number enables you to monitor your delivery progress on the carrier’s website.
4. What happens if my order is damaged during shipping?
We take great care to ensure your order arrives safely. However, if you receive a damaged item, please contact our customer service team immediately. We’ll work diligently to resolve the issue.
Returns & Refunds
1. What is your return policy?
Teeheri accepts returns of unworn, unwashed, undamaged, and defect-free merchandise within 30 days of delivery. Please refer to our Returns & Refunds Policy page for detailed information on eligibility and return procedures.
2. How long does it take to receive a refund?
Once we receive your returned item(s) and confirm their condition, your refund will be processed within 7 business days. Refunds will be issued to the original payment method used for the purchase.
3. Can I exchange an item?
At this time, Teeheri does not offer exchanges. However, you may return your original item and place a new order for the desired size or item.